I'm writing to introduce myself as the family liaison officer (FLO) for Warden House.

It is my privilege to serve as point of contact for the families who are connected with our organization. 

I am dedicated to ensuring clear and effective communication between Warden House and the families that we serve.

My role as family liaison officer is to provide support, information and assistance to families. I understand that navigating the various services and resources available can be challenging, and I am committed to helping families access the support they need.

I will be working closely with families to address any concerns or questions they may have as well as provide guidance on available services and programs. I am here to listen, offer empathy and help families feel supported throughout their interaction with our organisation.

I recognise the importance of building strong relationships with our families as well as creating a sense of trust and understanding. I am committed to being transparent, approachable and responsive to the needs of the families I serve by maintaining open lines of communication.

I aim to ensure that our families feel informed and empowered in their interactions with Warden House. I’m eager to connect with each family and to establish a strong, supportive partnership. My goal is to ensure that our families feel heard, understood and valued within our organisation.

Please do not hesitate to contact me if you have any questions, concerns or feedback. I am here to assist in any way I can and welcome the opportunity to connect with you. I am honoured to be a part of this important team and am committed to making a positive impact on the lives of the families we support.

Yours sincerely,

Mrs. Kerry Mackenzie-Frazer